Terms & Conditions

Welcome to Dubai Silks. By accessing, browsing, or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

The terms “Dubai Silks,” “we,” “us,” or “our” refer to the owner of the website. The term “you” refers to the user or visitor of our website.

1. General Use

• The content on this website is provided for general information and shopping purposes only
• We reserve the right to modify or update content, policies, and pricing at any time without prior notice

2. Accuracy of Information

• While we strive to ensure all information is accurate and up to date, we do not guarantee the completeness, reliability, or accuracy of product details or website content
• Your use of any information on this website is at your own risk, and Dubai Silks shall not be held liable for any inaccuracies

3. Product Representation

• We make every effort to display products as accurately as possible
• However, slight variations in color, texture, or design may occur due to lighting, photography, and screen settings

4. Intellectual Property

• All content on this website, including images, text, graphics, logos, and design, is the property of Dubai Silks
• Unauthorized reproduction, distribution, or use of any content is strictly prohibited

5. External Links

• Our website may contain links to third-party websites for your convenience
• These links do not indicate endorsement, and Dubai Silks is not responsible for the content or policies of external websites

6. Linking to Our Website

• You may not create a link to our website without prior written permission from Dubai Silks

7. Payment Policy

8. Pricing & Availability

• We strive to maintain accurate pricing; however, errors may occasionally occur
• In such cases, Dubai Silks reserves the right to cancel or refuse the order, or contact you for further instructions if the order has already been placed
• Product prices and availability are subject to change without notice

9. Electronic Communication

• By registering or subscribing on our website, you agree to receive order updates, promotional emails, and important notifications
• These communications satisfy any legal requirement that such communication be in writing

10. Legal Jurisdiction

• These Terms & Conditions are governed by the laws of India
• Any disputes arising from the use of this website shall be subject to the jurisdiction of courts in Chennai, Tamil Nadu

11. Customer Support Guidelines

• Chat or customer support interactions may be recorded for quality and training purposes
• Users are expected to maintain respectful and non-abusive communication
• Our support channels are intended only for order-related queries and product assistance
• We do not provide financial advice or promotional cross-selling via chat
• Dubai Silks reserves the right to modify or discontinue support services at any time
• While we aim for quick responses, instant resolution is not guaranteed

12. Sale Items Policy

• Products purchased during sale or promotional offers cannot be returned, exchanged, or canceled

13. Limitation of Liability

• Dubai Silks shall not be liable for any direct or indirect loss
• Delays in delivery due to external factors (courier, customs, etc.)
• Technical issues beyond our control