Cancellation & Refund Policy
Fair and Transparent Cancellation & Refund Process
Last Updated: February 26, 2026
Cancellation Policy
Customer Cancellation
You can cancel your order before it is shipped. To cancel an order:
- Log in to your account and go to "My Orders"
- Click on "Cancel Order" for the order you wish to cancel
- Or contact our customer support team
Cancellation Timeframe
- Before Shipment: Full refund will be processed within 5-7 business days
- After Shipment: You can return the product within 7 days of delivery (see Return Policy)
Company Cancellation
We reserve the right to cancel your order in the following circumstances:
- Product is out of stock or unavailable
- Pricing error on the website
- Fraudulent or suspicious transaction
- Incorrect shipping address provided
- Payment failure or incomplete payment
If we cancel your order, you will receive a full refund to your original payment method within 5-7 business days.
Refund Policy
Eligibility for Refund
You are eligible for a refund in the following cases:
Order Cancelled
Before shipment
Defective Product
Damaged or wrong item
Returned Product
Within return period
Non-Delivery
Order not received
Refund Process
Request Refund
Submit a refund request through your account or contact customer support.
Verification
We will verify your request and may require additional information or product return.
Processing
Once approved, refund will be processed to your original payment method.
Completion
Refund will reflect in your account within 5-7 business days (may vary by bank).
Refund Timeline
- Credit/Debit Cards: 5-7 business days
- UPI: 3-5 business days
- Net Banking: 5-7 business days
- Wallet: 2-3 business days
Return Policy
Return Eligibility
You can return silk sarees within 7 days of delivery, provided:
- Saree is unused, unworn, and in original condition
- Saree is not damaged, altered, or tampered with
- All original tags, labels, and packaging are intact
- Saree has not been washed, dry-cleaned, or altered in any way
- Return request is initiated within the return window
- Product is returned in the same condition as received
Non-Returnable Items
The following items cannot be returned:
- Sarees that have been worn, washed, or dry-cleaned
- Sarees without original tags, labels, or packaging
- Items damaged due to misuse, negligence, or wear
- Personalized, custom-made, or altered sarees
- Sarees returned after the 7-day return period
- Items that have been used for events or occasions
Return Process
- Log in to your account and go to "My Orders"
- Select the order you want to return
- Click "Return" and select the reason for return
- We will arrange for pickup or provide return shipping label
- Once we receive and verify the product, refund will be processed
Return Shipping Charges
- Defective/Wrong Product: Free return shipping (we cover the cost)
- Change of Mind: Return shipping charges will be deducted from refund amount
Need Help with Cancellation or Refund?
Our customer support team is ready to assist you with any queries.
Contact Us